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WNS provides cutting-edge outsourcing services for businesses around the world, but the company adhered to traditional methods for its financial budgeting processes. Only when it was growing at a rapid pace—with 200 global clients, 600 business process, and 34 deliver locations—WNS realized it needed a financial performance solution that makes the budgeting process more efficient and compatible in a technology-focused corporate culture. WNS tightened its grip on the budgeting process through reporting automation in Adaptive Planning, part of the Adaptive Suite. The migration to Adaptive Planning led to more time for deeper and meaningful analysis on areas that need improvement.

Challenges

  • Closing the budgeting cycle required 25 financial analysts and a timeline of five months
  • 40-day deadline to complete CPM implementation before upcoming annual budget
  • Desired a financial performance solution that keeps pace with a technology-focused corporate culture

Results

  • Accelerated annual budget cycle by 2X
  • Rapid deployment achieved 40-day implementation goal
  • More time for analysis identified areas for future profitability improvement
About:
WNS delivers an entire spectrum of Business Process Management services such as customer care, finance and accounting, human resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office processes. WNS has over 27,000 professionals across 34 delivery centers worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, the UK, and the US.
Location:
Mumbai, India
Industry:
Business Services

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WNS Cuts Annual Budget Cycle with Adaptive Planning

Exactly how much of an efficiency improvement can collaborative, cloud-based finance tools bring to your business?

For WNS Global Services, upgrading from conventional financial budgeting methods to Adaptive Planning, part of the Adaptive Suite, cut the time taken by the company to complete its budgeting cycle by 50 percent.

Complexities in Budgeting—A Result of Fast-Growth, Global Reach, and Scale

WNS is a leading NYSE-listed Business Process Management (BPM) company known for implementing technology-centric processes both internally and for its clients. While the company had automated most of its FP&A processes, financial budgeting was still done using traditional methods.

Moreover, WNS was growing at a rapid pace. With over 200 global clients in its roster, 600 business processes to deliver across 34 global delivery locations, closing the budgeting cycle would take 25 financial analysts and about five months, given the intricacies involved.

WNS was thus prompted to look for a technology solution that would match up to its technology-focused corporate culture, while helping create an efficient budgeting process.

'Adaptive'—The Right Choice

Oracle Hyperion and Adaptive Planning were in contention when WNS started evaluating solutions. WNS felt that Adaptive would meet the organization's requirements based on a proof-of-concept. WNS chose to implement Adaptive within an aggressive timeframe of 40 days for its upcoming annual budget.

Adaptive Partner Delivers Implementation

WNS needed a talented, dedicated partner to help meet this deadline. The organization found one in Deflytics Software—an Adaptive Insights partner that specializes in business intelligence and analytics implementation.

"Deflytics did a great job for us," said Serish, General Manager, Finance at WNS. "They delivered the project ahead of time, in spite of several design evolutions that we went through during the implementation."

More Time for Deeper Analysis

With the budget cycle and profitability analysis process cut in half, WNS's team of analysts, once engaged in tedious data collation, could now focus their attention on deeper analysis.

"We can now perform a deeper and more meaningful level of analysis with Adaptive. This kind of a granular analysis will give us a better visibility into our spending and costs. Our financial consolidation process is faster, and we have a tighter overall grip on the budgeting process. This year we spent more time on analysis and were able to point out areas in which we can improve upon in the future." said Arijit Sen, Head Corporate Strategy, WNS.

With Adaptive the company's allocations are completely automated and the annual budget is presented to the Board of Directors in half the time. That leaves much more time for a wide variety of analysis, including:
• Deeper drill-down into data behind the final numbers
• Changing annual assumptions to create different "what-if" scenarios
• Building a broader set of financial reports to better analyze data

The time saved by automated budget rollups, consolidation, and allocation has the WNS team thinking about bigger financial efficiency goals. This will help manage the complexity of the business and scale further.

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