Nav Level 1 - Customer Success

With Adaptive Insights, our businesses have built their own revenue models, which means our top-line accuracy has really improved. This accuracy allows us to plan better and have fewer surprises down the road. We’re able to more accurately and quickly project future changes in our business.

Erin Riesmeyer, Financial Analysis Director

Planning goes from clunky, complicated process to company game-changer

As a holding company, Maritz is used to silos. Each company operates independently, with its own mission, KPIs, and goals. However, those same silos kept the corporate finance team from truly understanding the overall health of the business or being able to effectively plan. Blame the old system. “Our planning system received the worst ratings from users. They were ready for a change,” says Erin Riesmeyer, financial analysis director at Maritz. “They were tired of the inflexibility of our existing tool. They felt they were way too bogged down with entering and reviewing data, and they didn’t have enough time to analyze that data.”

With the Adaptive Insights Business Planning Cloud, the finance team was able to integrate 11 separate systems to have a unified, real-time view into their business for the first time in the organization’s history. “I’m very proud of the success we’ve found with Adaptive Insights,” says Riesmeyer. “Our CFO said it was one of the most successful and streamlined implementations that we’ve had at Maritz in recent history, and that’s just phenomenal to hear.”

Challenges

  • Struggled with a highly customized legacy system that required almost entirely manual maintenance, operation, and running of batch jobs
  • Stifled collaboration due to siloed, nonstandard processes across its multiple business units
  • Experienced a limited ability to forecast factors like capital expenses and monthly rent charges due to the flat, inflexible model

Results

  • Centralized the company’s previously siloed data from multiple business units into one location for consistent and accurate insights, less administration, and better collaboration
  • Incorporated 11 separate integrations to automatically import data from the ERP, CRM, and other systems to make planning and reporting faster and easier
  • Provided the flexibility to build separate yet standardized revenue models for each business unit, in addition to standard models for workforce, facility rent charges and operating expenses
About:
Maritz provides business performance solutions that connect people to results. A private holding company, its portfolio includes businesses that design and operate incentive programs, rewards and recognition solutions, customer loyalty programs, event and meetings solutions and customer experience software and research services.
Location:
Fenton, MO
Industry:
Business Services