Nav Level 1 - Customer Success

ARC Flies High with Cloud Planning

We have sales talking with product teams and our CRM talking to our planning tools. In the end, we’re coming up with better forecasts, better understanding, and better information around our revenue streams.

Peter Reppen, Director, FP&A

Airline data company experiences impactful collaboration with automated FP&A processes

Airlines Reporting Corporation (ARC) facilitates commerce between airlines, travel agencies and technology providers across the travel industry. So it was particularly troublesome when it was struggling to coordinate planning between finance and business users within its own four walls. “Before Adaptive Insights, things were bleak,” says Peter Reppen, director, FP&A, at ARC. “Our departments and our cost centers would send in their budget information, and then we would key it into Forecaster. And then we would get updates and key those into Forecaster, all the time thinking, ‘Why couldn’t our users do this?’”

That’s when ARC discovered the Adaptive Insights Business Planning Cloud. With it, the company was able to automate its planning and reporting process, provide greater visibility into business performance, and give business users self-service reporting for a streamlined business planning process. “We no longer have to search for a specific spreadsheet with the information we desperately need. It’s now just a couple clicks away,” says Reppen.

Challenges

  • Manual data-entry processes were time-consuming and prone to errors
  • There was no simple way to maintain detailed revenue, personnel or capital plans, or to conduct meaningful scenario planning
  • Product and sales managers were unable to track operational information, performance metrics, or performance against budget, leading to limited data-driven decision-making

Results

  • FP&A now has more time to plan at the product or customer level, better understand revenue drivers, and conduct scenario analysis to help inform business decisions
  • The turnaround time for ad hoc analysis and reports was reduced from four days to three hours
  • Self-service reporting increased collaboration and ownership of the budget and forecasts among nonfinance business users—for instance, HR could instantly access reports instead of waiting hours like before
About:
A travel industry leader in distribution and data, ARC settles more than $88.5 billion in transactions annually between airlines and travel agencies, representing more than 287 million passenger trips. ARC provides flexible distribution solutions, innovative technology and access to the world’s most comprehensive air transaction data, helping the global air travel community connect, grow and thrive.
Location:
Arlington, VA
Industry:
Business Services