Online Privacy Policy

Last Updated: 09/19/2016

Adaptive Insights, Inc., (“Adaptive”, “Adaptive Insights”) has created this Privacy Policy to describe how we treat the information that we collect and receive from our users through the Adaptive Insights web site(s) (“Site”), www.adaptiveinsights.com and the data collected through services provided to our customers (“Customers”), for which we are the data processor. This Privacy Policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information. By the accessing and the continued use of the Site you signify your explicit consent to these terms and conditions of our Privacy Policy.

The use of information collected through our service shall be limited to the purpose of providing the service for which the Customers have engaged Adaptive Insights.

APEC Participation

The Adaptive Insights privacy practices, described in this Privacy Policy, comply with the APEC Cross Border Privacy Rules System.  The APEC CBPR system provides a framework for organizations to ensure protection of personal information transferred among participating APEC economies.  More information about the APEC framework can be found here. The APEC certification does not apply to instances where we process data on behalf of clients for their benefit, such as when we act as a data processor.

EU-U.S. Privacy Shield

Adaptive Insights and its subsidiary company Adaptive Insights Limited participate in and has certified its compliance with the EU-U.S. Privacy Shield Framework.  Adaptive Insights is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List: https://www.privacyshield.gov.

Adaptive Insights is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  Adaptive Insights complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Adaptive Insights is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain situations, Adaptive Insights may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.  

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.  

U.S. - Swiss Safe Harbor Framework

Adaptive Insights complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Adaptive Insights has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Adaptive Insight’s certification, please visit http://www.export.gov/safeharbor.

Information Collection and Use on the Site

We collect contact information, such as your name, title, company name, address, phone number, and e-mail address and certain company information, such as annual revenues, number of employees, or industry, from visitors who wish to receive information about Adaptive and its products and services. We use this information to provide you with information about the products and services that we provide and to send information regarding Adaptive or its partners, such as newsletters, promotions and events.

Information Collection and Use through the Service

We require Customers who register to use the services offered on our Site (collectively, the "Service") to give us contact information, such as their name, company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, and the number of users within the organization that will be using the Service, and we may also ask for additional information such as title, department name, fax number, and additional company information, such as annual revenues, number of employees, or industry. It is the Customer’s obligation, as the data controller, to inform its registered users about the purposes for which information about them is collected and may be used on this Service. Registered users can update or remove their account information at any time by logging into the Site and editing their account information.

Adaptive uses the account information that we collect to set up the Service for individuals and their organizations. We may also use the account information to contact our registered users to further discuss customer interest in Adaptive and its products and services and the Service that we provide, and to send information regarding Adaptive or its partners, such as newsletters, promotions and events. All financial and billing information that we collect through the Site is used solely to check the qualifications of prospective customers and to bill for the Service. Except as we explicitly state at the time we request information, we do not disclose to third parties the information provided.

Registered users are required to provide an email address when registering for the Service, in order to receive a username and password. We may also email information regarding updates to the Service or Adaptive, and will send a Customer Newsletter. Registered users of the Service will be using the Site to host data and information ("Data"). Adaptive will not review, share, distribute, print, or reference any such Data except as provided in your End User Subscription Agreement, or as may be required by law. Individual records may at times be viewed or accessed for the purpose of resolving a problem, support issue, improving system performance, or suspected violation of the End User Subscription Agreement, or as may be required by law. Users are responsible for maintaining the confidentiality and security of their user registration and password.

Adaptive collects and processes third party personal information under the direction of our Customers. We have no ownership of this information or any direct relationship with individuals whose personal information may be processed as part of providing our Service.

Upon request Adaptive Insights will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information.  To request this information please contact us at privacy@adaptiveinsights.com 

An individual who seeks access to their data, seeks to correct, amend or delete inaccurate data, or wishes to opt-out of communications from a Adaptive Customer should direct his/her query to the Adaptive Customer he/she interacts with directly (the data controller). If an Adaptive Customer requests that we remove information on their behalf, we will respond to their request within 30 days.

Adaptive may transfer personal information to other companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Customers.

Adaptive will retain personal information we process on behalf of our customers for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Public Forums

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@adaptiveinsights.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@adaptiveinsights.com.

Passive Collection

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Cookies

Technologies such as cookies, beacons, tags and scripts are used by Adaptive and our marketing partners, affiliates, or analytics service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to recognize your browser when you visit and to tell us whether customers and visitors have visited the Site previously, and to make it easier for you to navigate our site. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity use Local Storage (LS), such as HTML5 to collect and store information. Various browsers may offer their own management tools for removing LS.

Third Party Tracking

Adaptive Insights and our third party advertising partners use clear gifs (web beacons), images and scripts. We tie the information gathered to our customers’ personal information.

To learn more about our advertising company’s use of clear gifs, please go to http://code.google.com/apis/analytics/docs/tracking/home.html.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”

Behavioral Targeting/Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here or if located in the European Union click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Information Sharing and Disclosure

Adaptive will not rent, sell, or share personal information about you with other people or nonaffiliated companies except, to provide the Services that you have requested, when we otherwise have your permission, or under the following circumstances:

  • To provide the information to our trusted partners who work on behalf of or with Adaptive under confidentiality agreements. These companies may use your personal information to help Adaptive communicate with you about offers from Adaptive and our marketing partners. These companies do not have any independent right to share this information.
  • To respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Adaptive’s Terms of Use, or as otherwise required by law.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • In connection with a merger, acquisition, sale of assets of Adaptive or in the event of bankruptcy. If Adaptive or our assets are acquired by another company, that company will assume the rights and obligations as described in this Privacy Policy. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We will only share your personal information with third parties in the ways that are described in this privacy policy.

Access to Your Account Information and Updating Information

You have the right and ability to edit your account information, at any time. Registered users can update or remove their account information at any time by logging into the Site and editing their account information, by emailing our Customer Support at support@adaptiveinsights.com or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

You can also opt in or out of receiving future communications of special offers and new product information by sending us an email at support@adaptiveinsights.com, or you can unsubscribe by following instructions contained in the messages you receive. We do reserve the right to send you certain communications relating to the Service, such as service announcements and administrative messages, that are considered part of your account membership, and we do not offer you the opportunity to opt-out of receiving those messages.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@adaptiveinsights.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

The security of your personal information is important to us. When you enter sensitive information (such as login credentials), we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at security@adaptiveinsights.com.

Third Party Sites

The Site may contain links to other websites. Our Privacy Policy only applies to the Adaptive websites and we are not responsible for the privacy practices or the content of other websites. You should check the privacy policies of those sites before providing your personal information to them.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Update to the Privacy Statement

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Additional Information

If you have questions about this Privacy Policy or the Site, you can contact us at privacy@adaptiveinsights.com or by regular mail addressed to:

Adaptive Insights, Inc.,
3350 W. Bayshore Road, Suite 200
Palo Alto, CA 94303.