Adaptive Planning Ranks No. 1 in Overall Customer Satisfaction in BPM Partners' 2012 Pulse of Performance Management Survey
Company Also Captures Top Score on 10 Out of 12 Key Attributes; Named a Top 10 Core Vendor for 5th Year in a Row
Adaptive Planning, the worldwide leader in cloud-based corporate performance management (CPM) solutions for companies and nonprofits of all sizes, today announced it ranks #1 in customer satisfaction in BPM Partners’ annual survey of companies using performance management solutions. The survey looked at over 20 vendors who offered robust solutions, were field validated, and had wide appeal.
“Each year that we conduct the Pulse Survey, we see increasing interest in cloud-based performance management solutions,” said Craig Schiff, CEO of BPM Partners. “And given the outstanding marks that Adaptive Planning has received yet again from end users, the accelerating interest in cloud-based applications is hardly surprising. Their software as a service model is clearly delivering exceptional value to a broad set of companies.”
Adaptive Planning’s overall customer satisfaction score, 4.94 out of 5.00 points, was not only the highest of all performance management vendors in this year’s survey, but also the highest score in the history of the survey.
In addition, Adaptive Planning ranked #1 among all established CPM vendors on 10 out of 12 key attributes, including sales process, price/value, ease of use, ease of implementation, product performance, product quality, product documentation, training, consulting, and communication with customers.
In its review of the Pulse Survey results, BPM Partners named Adaptive Planning a Top 10 “Core Vendor” for the 5th year in a row, another record among cloud CPM providers.
“We are pleased to be recognized with the top customer satisfaction score once more,” said John Herr, CEO of Adaptive Planning. “This recognition is particularly meaningful since BPM Partners’ survey results reveal the perspectives of actual end-users, the audience that’s the most knowledgeable about the benefits of performance management solutions. Our excellent results are a strong testament to our companywide focus on ensuring true customer success and creating real business value with Adaptive Planning.”
Fundamentally changing the world of financial planning and reporting, Adaptive Planning has become the de facto solution for cloud-based CPM, with 5X more customers and significantly more partners than all other cloud CPM providers combined. Adaptive Planning’s software as a service (SaaS) delivery model presents significant advantages over traditional on-premises CPM software, including a total cost of ownership that is 75% lower, a web-based user interface that is intuitive for all types of users, and deployments that that take just weeks instead of months.
About BPM Partners
BPM Partners is the leading independent authority on business performance management (BPM) and business intelligence solutions. The company helps organizations address their budgeting, planning, financial reporting, regulatory compliance, profitability optimization, key performance indicator (KPI) development, and operational performance challenges with vendor-neutral experts who can guide companies through their BPM initiatives from start to finish while both reducing risk and minimizing costs. BPM Partners has specialized packages that lead clients through project justification, requirements definition, vendor selection and deployment of departmental or enterprise-wide BPM or business intelligence (BI) systems. For further details, go to http://www.bpmpartners.com. Follow BPM Partners on Twitter @BPMTeam.